Assistant Front Office Manager: Guest Experience Leader

Pelican Grand Beach Resort; Fort Lauderdale (FL); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K (and 401K matching)

Full-time - Paid time off

Health, vision, dental, life insurance

Employee discounts

Parking options

One free meal during shift

Recognition programs

Growth opportunities

Descripción de la vacante

Pelican Grand Beach Resort is seeking an enthusiastic Assistant Front Office Manager to lead its Front Desk, Bell/Valet, Concierge, and PBX teams in delivering exceptional guest experiences on the Atlantic coast. The role emphasizes leadership, operations oversight, and strict adherence to hotel standards.

The AFOM will supervise non-supervisory staff, coordinate schedules and payroll, and ensure service recovery while maintaining guest privacy and security.

Formación

• Minimum 3 years of front desk hotel management experience.
• Strong communication and interpersonal skills are required.
• Proficiency with computer systems and hotel software is essential.
• Experience with INFOR HMS is highly preferred.
• Ability to manage payroll, scheduling, and staff relations.

Responsabilidades

• Oversee daily operations of Front Desk, Bell/Valet, Concierge, and PBX.
• Cover Front Desk or Night Audit shifts as needed and adjust to business demands.
• Lead service recovery and maintain guest privacy and security.
• Monitor rate plans, revenue strategies, and inventory with other departments.
• Provide ongoing coaching and performance evaluations for team members.
• Ensure compliance with brand standards, SOPs, and attendance policies.

Conocimientos

Front desk management

Communication skills

Interpersonal skills

Supervisory skills

Computer skills

Payroll & scheduling knowledge

INFOR HMS experience

Educación

College degree preferred

Herramientas

INFOR HMS

Descripción del empleo

Pelican Grand Beach Resort is seeking an enthusiastic Assistant Front Office Manager to lead its Front Desk, Bell/Valet, Concierge, and PBX teams in delivering exceptional guest experiences on the Atlantic coast. The role emphasizes leadership, operations oversight, and strict adherence to hotel standards.

The AFOM will supervise non-supervisory staff, coordinate schedules and payroll, and ensure service recovery while maintaining guest privacy and security.