Front Desk & Guest Services Leader

AVISTA RENTALS LLC; Myrtle Beach (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401K Plan (matched)

Vision and Dental insurance

Disability, Life, and Accident保险

Paid Vacation

Referral Program

Bereavement leave

Job summary

Grande Shores Resort is seeking a Front Desk Guest Services Manager to lead the Guest Services team and ensure a seamless, customer-centered experience across daily operations. You will coach staff, oversee Front Desk, Bell Services, and PBX, and uphold high standards of service and professionalism.

You will resolve guest concerns with empathy and urgency, collaborate with other departments, manage staffing and safety procedures, and monitor feedback to continually improve the guest experience.

Qualifications

• High School Diploma or equivalent.
• Experience in hotel/resort front desk or customer service.
• Supervisory or management experience preferred.
• Strong leadership and team-building skills.
• Excellent verbal and written communication.
• Exceptional customer service and conflict-resolution abilities.

Responsibilities

• Lead, coach, train, and develop the Guest Services team.
• Oversee Front Desk, Bell Services, PBX, and guest-facing operations.
• Establish and maintain high standards for service, communication, and professionalism.
• Resolve guest concerns with empathy and urgency.
• Partner with resort departments to address guest needs promptly.
• Oversee front desk, reservation, financial, and operational accuracy.

Skills

Leadership

Coaching

Team-building

Verbal and written communication

Customer service

Conflict resolution

Problem-solving

Organizational skills

Decision-making

Multitasking

Calm under pressure

Learning systems

Education

High School Diploma or equivalent

Job description

Grande Shores Resort is seeking a Front Desk Guest Services Manager to lead the Guest Services team and ensure a seamless, customer-centered experience across daily operations. You will coach staff, oversee Front Desk, Bell Services, and PBX, and uphold high standards of service and professionalism.

You will resolve guest concerns with empathy and urgency, collaborate with other departments, manage staffing and safety procedures, and monitor feedback to continually improve the guest experience.