Luxury Front Office Manager — Guest Experience Leader

CoralTree Hospitality; Fort Lauderdale (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Complimentary team member meals

Complimentary room nights at CoralTree

Job summary

CoralTree Hospitality’s Pier Sixty-Six Resort in Fort Lauderdale seeks a seasoned Front Office Manager to lead the front desk, call center, and guest services in a luxury, 325-room property. You will drive guest satisfaction with a service‑oriented culture and manage daily operations to the highest standards.

The role emphasizes service excellence, staff development, adherence to Forbes and AAA standards, and maintaining a smooth check‑in/check‑out experience, while coordinating with

Qualifications

• High school diploma or equivalent required.
• College coursework in Business or Hospitality is desirable.
• 5+ years in a managerial/director role in hospitality, preferably luxury.
• In-depth knowledge of AAA 5-Diamond and Forbes Travel Guide 5-Star standards.
• CPR certification is strongly preferred.
• Excellent verbal and written communication with guests and staff.
• Strong organizational, motivational and multi-tasking skills.
• Ability to think critically, problem solve and make decisions.
• Fluent in multiple languages is highly preferred.

Responsibilities

• Maintain knowledge of hotel features, rates, packages and promotions.
• Lead Front Office operations, including Front Desk and Call Center.
• Ensure guest relations remain positive and respond promptly to needs.
• Monitor and improve check‑in/check‑out processes and VIP handling.
• Coordinate with Housekeeping and other departments to ensure room readiness.
• Monitor schedules, budgets and stock levels for front office supplies.
• Uphold safety, security and emergency procedures for guests and staff.
• Train and develop team members to deliver exceptional service.

Skills

Team leadership

Guest service

Communication

Organization

Multitasking

Problem solving

Adaptability

Languages (preferably multiple)

Education

High school diploma or equivalent

College coursework in Business or Hospitality

Job description

CoralTree Hospitality’s Pier Sixty-Six Resort in Fort Lauderdale seeks a seasoned Front Office Manager to lead the front desk, call center, and guest services in a luxury, 325-room property. You will drive guest satisfaction with a service‑oriented culture and manage daily operations to the highest standards.

The role emphasizes service excellence, staff development, adherence to Forbes and AAA standards, and maintaining a smooth check‑in/check‑out experience, while coordinating with