Front Desk Manager

Myrtle Beach Resorts; Myrtle Beach (SC); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Season-end Bonus

Annual Pay Increase

Up to 6 weeks vacation

Major Medical, Dental, and Vision

401(k) Retirement Plan

Job summary

Pavilion Oceanfront Resort in Myrtle Beach is seeking a Front Desk Manager to guide daily operations and ensure smooth guest service across day and evening shifts. This full-time, onsite role pays $20.50–$21.00 per hour and requires flexibility to cover day, mid, and evening shifts.

You will supervise front desk staff, support check-in/check-out accuracy, resolve guest concerns, train new team members, and uphold cash handling and service standards.

Qualifications

• Prior front desk operations experience; supervisory leadership preferred.
• Strong customer service, communication, and problem-solving skills.
• Comfort with Maestro PMS, multi-line phones, cash handling, and Microsoft Office.

Responsibilities

• Supervise and coach front desk associates and support accurate guest check-in/check-out.
• Handle guest concerns with calm conflict resolution and professional demeanor.
• Train new team members and ensure policy, cash-handling, and service standards are followed.

Skills

Front desk operations

Supervisory leadership

Customer service

Communication

Problem-solving

Tools

Maestro PMS

Microsoft Office

Job description

Front Desk Leadership

Pavilion Oceanfront Resort is hiring a Front Desk Manager to guide daily front desk operations and keep guest service running smoothly across day and evening coverage. This full-time, onsite role pays $20.50–$21.00 and requires flexibility to cover various shifts as needed to include day, mid and evening shifts.

Key responsibilities include supervising and coaching front desk associates, supporting accurate guest check-in/check-out, handling guest concerns with calm conflict resolution, training new team members, and ensuring policy, cash-handling, and service standards are followed.

Required qualifications/skills:

• Prior front desk operations experience; supervisory leadership preferred
• Strong customer service, communication, and problem-solving skills
• Comfort with Maestro (or similar PMS), multi-line phones, cash handling, and Microsoft Office

If you’re ready to lead by example and help deliver a consistent guest experience,

A Typical Shift

You’ll start by checking arrivals, room status, and any notes from the prior shift, then touch base with the team to set priorities. Throughout the day you’ll balance quick decisions with a steady presence—answering calls, stepping in when the lobby gets busy, and keeping records and reports organized. Between guest interactions, you’ll coordinate with housekeeping and maintenance to keep expectations clear and timelines realistic. As the pace changes from daytime to evening coverage, you’ll reset the desk for the next wave of check-ins and wrap up with a clean handoff so the next shift can pick up without surprises.

Benefits Snapshot

• Season-end Bonus
• Annual Pay Increase
• Up to 6 weeks a year of vacation
• Major Medical, Dental, and Vision
• 401(k) Retirement Plan

Background check required