Assistant Front Office Leader | Guest Experience Pro

Pelican Grand Beach Resort, a Noble House Resort; Fort Lauderdale (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K (and 401K matching)

Paid time off (Full-time)

Health and other insurance benefits

Employee discounts

Job summary

Pelican Grand Beach Resort in Fort Lauderdale seeks an Assistant Front Office Manager to lead the Front Desk, Bell Valet, Concierge and PBX teams, delivering exceptional guest experiences with hospitality at the core.

The AFOM will supervise daily operations, cover shifts as needed, mentor staff, and ensure adherence to brand standards, budget, and SOPs while driving revenue and guest satisfaction.

Qualifications

• Must speak, read, write and understand the primary language(s) used in the workplace.
• Requires excellent communication skills, both verbal and written.
• Must possess basic computational ability.
• Must have a working knowledge of room set-ups, capacities and relation to events.
• Must have excellent interpersonal and sales-related skills.
• Must have exceptional organizational, supervisory skills.

Responsibilities

• Supervise Front Desk, Bell Valet, Concierge and PBX operations.
• Cover Front Desk or Night Audit shifts as needed; adjust to business demands including nights/weekends/holidays.
• Lead service recovery and resolve guest issues promptly.
• Safeguard guest information and control access to guest rooms per SOPs.
• Understand rate plans and revenue strategies; assist with discrepancy reports.
• Ensure guest requests are fulfilled within timelines; coordinate with other departments.

Skills

Front office operations

Guest service

Payroll management

Scheduling

Service recovery

Associate relations

Computer skills

Education

College degree preferred

Tools

INFOR HMS

Payroll software

Job description

Pelican Grand Beach Resort in Fort Lauderdale seeks an Assistant Front Office Manager to lead the Front Desk, Bell Valet, Concierge and PBX teams, delivering exceptional guest experiences with hospitality at the core.

The AFOM will supervise daily operations, cover shifts as needed, mentor staff, and ensure adherence to brand standards, budget, and SOPs while driving revenue and guest satisfaction.