Luxury Front Desk & Guest Experience Agent

Onni Group of Companies; Long Beach (CA); In loco; USD 30.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO 15 days

Health Care

Dental

Vision

HSA

FSA

Life Insurance

Short Term Disability

Accident Insurance

Hospital Indemnity Insurance

Pet Insurance

401(k) Match

Employee Referral Program

Friends and Family Rates

Housing Discount after 1 year

Education Allowance after 1 year

Team-Building Events

Descrizione del lavoro

Onni Group is seeking a Guest Services Agent in Long Beach, CA. You will greet guests at the front desk, handle check-ins/outs, and coordinate mail, messages, and packages while partnering with Resident Services, Leasing, Maintenance and Management staff to deliver a luxury experience.

The role demands excellent communication and the ability to thrive in a fast-paced environment. Weekend/holiday/overnight flexibility is essential; Onni offers comprehensive benefits, PTO, and growth opportunities.

Competenze

• High School Diploma required.
• College courses in property management or related field preferred.
• Proficiency in MS Project, Outlook, Word, Excel, and Windows.
• Commitment to exceed guest service expectations with luxury touchpoints.
• Excellent oral and written communication skills.
• Ability to work in a very high paced environment with strong interpersonal skills.
• Professional, team-oriented with good work ethics.
• Excellent organizational and time management skills.
• Attention to detail and ability to manage multiple projects simultaneously.
• Flexible schedule with ability to work weekends, holidays, and overnight.

Mansioni

• Greets guests upon arrival and delivers high-quality front desk service.
• Administers check-ins and check-outs.
• Coordinates mail, messages, and packages.
• Communicates services with Resident Services, Leasing, Maintenance and Management staff.
• Provides information on transport and dining options.
• Diffuses conflict with residents, prospects and guests.
• Coordinates move-ins/outs with Leasing and Resident Services.
• Coordinates elevator reservations for residents.
• Answers phone calls and emails from residents and guests promptly.
• Recruits partners for Onni Rewards and maintains relationships.
• Ensures cleanliness and upkeep of amenity spaces via property walks.
• Maintains coffee machines and supplies in the Resident Lounge.
• Refers services (housekeeping, dog walking, etc.).
• Plans events with Concierge, Resident Services and Property Management.
• Performs additional administrative duties as needed.
• Communicates daily and upcoming events between Concierge Desk, Resident Services and Property Management.

Conoscenze

Customer service

Strong communication

Interpersonal skills

Professionalism

Teamwork

Flexible schedule

Formazione

HS Diploma

PM courses

Strumenti

MS Project

MS Outlook

MS Word

MS Excel

MS Windows

Descrizione del lavoro

Onni Group is seeking a Guest Services Agent in Long Beach, CA. You will greet guests at the front desk, handle check-ins/outs, and coordinate mail, messages, and packages while partnering with Resident Services, Leasing, Maintenance and Management staff to deliver a luxury experience.

The role demands excellent communication and the ability to thrive in a fast-paced environment. Weekend/holiday/overnight flexibility is essential; Onni offers comprehensive benefits, PTO, and growth opportunities.