Luxury Front Desk & Guest Experience Agent

Hotel Phoenix Atlanta; Atlanta (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Hotel Phoenix Atlanta is seeking a friendly Guest Service Agent to deliver attentive, efficient service to guests from check-in to check-out. You will handle reservations, payments, and guest inquiries with a courteous approach that reflects Southern hospitality.

This full-time, on-site role requires strong communication and multitasking abilities, with the flexibility to work evenings, weekends, and holidays as needed. Join a premier luxury hotel in downtown Atlanta near Centennial Yards.

Qualifications

• Genuine commitment to creating positive guest experiences.
• Clear spoken and written English; active listening.
• Ability to manage check-ins, check-outs, and reservations.
• Familiarity with reservation systems and payment processing.
• On-site availability including evenings, weekends, and holidays.

Responsibilities

• Greet and check in guests, and assist with check-outs.
• Process payments and issue room keys.
• Coordinate with housekeeping and maintenance teams.
• Manage reservations and respond to guest inquiries in person, by phone, and via digital channels.
• Provide accurate information about hotel services and local attractions.
• Keep lobby and front desk areas orderly and welcoming.

Skills

Guest-facing skills

Communication skills

Organizational skills

Administrative skills

Problem-solving

Education

High school diploma or equivalen t

Hospitality education (advantage)

Job description

Hotel Phoenix Atlanta is seeking a friendly Guest Service Agent to deliver attentive, efficient service to guests from check-in to check-out. You will handle reservations, payments, and guest inquiries with a courteous approach that reflects Southern hospitality.

This full-time, on-site role requires strong communication and multitasking abilities, with the flexibility to work evenings, weekends, and holidays as needed. Join a premier luxury hotel in downtown Atlanta near Centennial Yards.