Guest Service Agent

Hotel Phoenix Atlanta; Atlanta (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Hotel Phoenix Atlanta is seeking a friendly Guest Service Agent to deliver attentive, efficient service to guests from check-in to check-out. You will handle reservations, payments, and guest inquiries with a courteous approach that reflects Southern hospitality.

This full-time, on-site role requires strong communication and multitasking abilities, with the flexibility to work evenings, weekends, and holidays as needed. Join a premier luxury hotel in downtown Atlanta near Centennial Yards.

Qualifications

• Genuine commitment to creating positive guest experiences.
• Clear spoken and written English; active listening.
• Ability to manage check-ins, check-outs, and reservations.
• Familiarity with reservation systems and payment processing.
• On-site availability including evenings, weekends, and holidays.

Responsibilities

• Greet and check in guests, and assist with check-outs.
• Process payments and issue room keys.
• Coordinate with housekeeping and maintenance teams.
• Manage reservations and respond to guest inquiries in person, by phone, and via digital channels.
• Provide accurate information about hotel services and local attractions.
• Keep lobby and front desk areas orderly and welcoming.

Skills

Guest-facing skills

Communication skills

Organizational skills

Administrative skills

Problem-solving

Education

High school diploma or equivalen t

Hospitality education (advantage)

Job description

Company Description

Hotel Phoenix Atlanta, is the premier luxury hotel within Downtown Atlanta’s transformative Centennial Yards development. The property combines modern luxury with Atlanta’s vibrant culture and welcoming Southern hospitality. Guests will enjoy thoughtfully designed accommodations, elevated dining, a lively outdoor pool and event lawn, and more than 15,000 square feet of flexible event space. Located across from Mercedes-Benz Stadium and a short walk from the Georgia World Congress Center, Centennial Olympic Park, and Castleberry Hill, the hotel offers an energetic setting for travelers and locals alike. Team members will be part of a high-profile, city-center destination at the heart of Atlanta’s future.

Role Description

The Guest Service Agent is responsible for delivering attentive, efficient, and welcoming service to all guests throughout their stay. Day-to-day responsibilities include greeting and checking in guests, processing check-outs, managing reservations, and responding promptly to guest inquiries in person, by phone, and via digital channels. The role also involves handling payments, issuing room keys, coordinating with housekeeping and maintenance teams, and providing accurate information about hotel services, amenities, and local attractions. Guest Service Agents assist with resolving concerns, ensuring lobby and front desk areas remain orderly, and supporting the overall guest experience with professionalism and courtesy. This is a full-time, on-site role located in the Atlanta Metropolitan Area.

Qualifications

• Strong guest-facing skills, including customer service, hospitality mindset, and a genuine commitment to creating positive guest experiences.
• Effective communication abilities, with clear spoken and written English skills and the capacity to listen actively and respond thoughtfully.
• Organizational and multitasking skills to manage check-ins, check-outs, reservations, and guest requests in a fast-paced environment.
• Basic administrative and computer skills, including comfort with reservation systems, payment processing, and email or messaging tools.
• Problem-solving and conflict-resolution abilities, with sound judgment and a calm, professional approach under pressure.
• Ability to work on-site, including evenings, weekends, and holidays as business needs require.
• Previous front desk, hotel, or customer service experience is preferred but not required; hospitality experience in the Atlanta area is a plus.
• High school diploma or equivalent required; additional hospitality or tourism education is an advantage.