Night Front Desk Guest Experience Associate

HEI Hotels & Resorts; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical and Dental programs

Vision insurance

401(k) Savings Plan with matching funds

Vacation and Sick leave

Pet insurance

Job summary

A luxury hotel chain in Atlanta is looking for a dedicated individual to join their team as a guest service associate. The role requires greeting guests, assisting with their check-in and check-out processes, as well as resolving any customer complaints with patience and professionalism. Preferred qualifications include hotel experience and strong communication skills. The hotel offers competitive benefits and a supportive work environment. Join us to help create exceptional experiences for every guest.

Qualifications

• Preferred hotel experience.
• Ability to manage customer complaints effectively.
• Skill in using computers for information input.
• Effective verbal and written communication skills.

Responsibilities

• Greet customers promptly with a friendly welcome.
• Assist in the registration process for guests.
• Verify and imprint credit cards for authorization.
• Answer telephones with clear communication.
• Resolve guest complaints with effective solutions.
• Remain alert during emergency situations.
• Perform any other job-related duties as assigned.

Skills

Hotel experience

Communication skills

Mathematical calculations

Conflict resolution

Customer service

Effective relationship building

Job description

A luxury hotel chain in Atlanta is looking for a dedicated individual to join their team as a guest service associate. The role requires greeting guests, assisting with their check-in and check-out processes, as well as resolving any customer complaints with patience and professionalism. Preferred qualifications include hotel experience and strong communication skills. The hotel offers competitive benefits and a supportive work environment. Join us to help create exceptional experiences for every guest.