Front Desk Supervisor: Boutique Hotel Guest Experience

Hotel Phoenix; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Hotel Phoenix at Centennial Yards in Atlanta seeks a Guest Services Supervisor to lead the front desk team, ensuring a warm welcome and smooth check-in experiences while upholding service standards.

You will coach staff, manage inquiries, coordinate VIP arrivals, and collaborate with housekeeping, engineering, and F&B to deliver memorable guest experiences in a fast-paced boutique hotel.

Qualifications

• Minimum of 2 years of front desk or guest services experience in a hotel.
• Prior supervisory or team lead experience preferred.
• Strong knowledge of front office operations and guest service best practices.
• Proficiency with hotel property management systems.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• A genuine passion for hospitality and creating memorable guest experiences.

Responsibilities

• Supervise daily front desk operations and service standards.
• Lead by example in greeting, assisting, and engaging with guests throughout their stay.
• Handle guest inquiries, requests, and complaints promptly and discreetly, resolving issues with care and discretion.
• Ensure accuracy in guest check-in/check-out, billing, and room assignments.
• Support the coordination of guest arrivals, VIP experiences, and special amenities.
• Monitor lobby appearance and team presentation to ensure a polished and welcoming atmosphere.
• Lead and attend meetings as required.
• Train, coach, and motivate Guest Services Agents to deliver thoughtful and efficient service.
• Identify and develop key team members and develop a succession plan in conjunction with People & Culture.
• Assist in scheduling and maintaining adequate staffing levels to support guest flow.
• Partner with Housekeeping, Engineering, and Food & Beverage teams to ensure seamless communication and guest satisfaction.
• Support the Front Office Manager in maintaining department standards, policies, and performance expectations.
• Foster a positive work environment that aligns with Hotel Phoenix's culture of respect, creativity, and community.

Skills

Front desk experience

Supervisory experience

Front office operations

HMS experience

Communication

Problem solving

Organizational skills

Tools

Unifocus

Infor

HMS

Job description

Hotel Phoenix at Centennial Yards in Atlanta seeks a Guest Services Supervisor to lead the front desk team, ensuring a warm welcome and smooth check-in experiences while upholding service standards.

You will coach staff, manage inquiries, coordinate VIP arrivals, and collaborate with housekeeping, engineering, and F&B to deliver memorable guest experiences in a fast-paced boutique hotel.