Luxury Front Desk Concierge – Guest Hospitality Expert

Four Seasons; Baltimore (MD); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Sick Pay

401k Retirement Plan

Training and development opportunities

Complimentary employee meals

Complimentary room nights at Four-SeAS

Discounted employee parking

Job summary

Four Seasons Baltimore is seeking a Front Desk Receptionist to warmly welcome guests and manage check-in/check-out with efficiency and high service standards. The role focuses on hospitality, guest requests, and assisting guests with information about hotel services and local attractions.

You will be part of a luxury hospitality team at a waterfront urban retreat, delivering outstanding guest experiences and maintaining Four Seasons' reputation for exceptional service.

Qualifications

• Experience in guest services or front-desk hospitality preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Handles all guest interactions with the highest level of hospitality and professionalism; accommodates special requests and resolves complaints.
• Assists guests with inquiries about hotel services, hours of operation, and directions, ensuring a smooth check-in and check-out.

Job description

Four Seasons Baltimore is seeking a Front Desk Receptionist to warmly welcome guests and manage check-in/check-out with efficiency and high service standards. The role focuses on hospitality, guest requests, and assisting guests with information about hotel services and local attractions.

You will be part of a luxury hospitality team at a waterfront urban retreat, delivering outstanding guest experiences and maintaining Four Seasons' reputation for exceptional service.