Front Desk Receptionist - Part Time

Four Seasons; Baltimore (MD); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Sick Pay

401k Retirement Plan

Training and development opportunities

Complimentary employee meals

Complimentary room nights at Four-SeAS

Discounted employee parking

Job summary

Four Seasons Baltimore is seeking a Front Desk Receptionist to warmly welcome guests and manage check-in/check-out with efficiency and high service standards. The role focuses on hospitality, guest requests, and assisting guests with information about hotel services and local attractions.

You will be part of a luxury hospitality team at a waterfront urban retreat, delivering outstanding guest experiences and maintaining Four Seasons' reputation for exceptional service.

Qualifications

• Experience in guest services or front-desk hospitality preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Handles all guest interactions with the highest level of hospitality and professionalism; accommodates special requests and resolves complaints.
• Assists guests with inquiries about hotel services, hours of operation, and directions, ensuring a smooth check-in and check-out.

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore’s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays.

Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.

The role of the Front Desk Receptionist

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Ensures the process of the guest checking in and out is completed in an efficient and friendly manner.

Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What To Expect From Your Employee Experience

• Hourly Rate: $23.20
• Sick Pay
• 401k Retirement Plan
• Exciting training and development opportunities
• Complimentary employee meals
• Complimentary room nights at Four Seasons hotels around the world
• Discounted employee parking
• And Much More!

Miscellaneous

Work authorization in the United States required.

Four Seasons is an Equal Opportunity, Affinitive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.