Luxury Front Desk Concierge | Guest Experience Champion

Four Seasons Hotels Ltd; Minneapolis (MN); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Hourly wage

Health insurance

Holiday pay

Daily meals

Uniforms

Sick pay

Disability insurance

Life insurance

401(k)

Job summary

Four Seasons Hotel Minneapolis seeks a Front Desk Receptionist to warmly welcome and register hotel guests, explain accommodations, and process payments. You will respond to diverse guest requests with personalized recommendations and ensure guest satisfaction while upholding Four Seasons policies.

Reports to the Front Desk Manager. Responsibilities include efficient check-ins/check-outs, currency handling, and using hotel systems to manage room assignments, reports, and banquets.

Qualifications

• Minimum 2 years of front office or related work experience preferred.
• High school education or equivalent experience.
• Reading, writing and oral proficiency in English.
• Good organizational skills.
• Ability to multitask.
• Attention to detail.
• Ability to work irregular hours, weekends, and evenings.

Responsibilities

• Checks in guests in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest’s room. Issues correct keys to the guest.
• Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
• Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Works harmoniously and professionally with co-workers and supervisors.
• Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage.
• Assist in coverage of Residential Front Office responsibilities and desk coverage.
• Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.

Skills

Front office experience

English proficiency

Organizational skills

Multitasking

Attention to detail

Flexible hours

Education

High school diploma

Job description

Four Seasons Hotel Minneapolis seeks a Front Desk Receptionist to warmly welcome and register hotel guests, explain accommodations, and process payments. You will respond to diverse guest requests with personalized recommendations and ensure guest satisfaction while upholding Four Seasons policies.

Reports to the Front Desk Manager. Responsibilities include efficient check-ins/check-outs, currency handling, and using hotel systems to manage room assignments, reports, and banquets.