Luxury Front Desk Concierge — Guest Experience Pro

Griffith Auto Group; Wilkes-Barre (Luzerne County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Weekday schedule 8:30 AM – 5:00 PM;偶曰

Occasional Saturday

Career advancement opportunities

Positive, supportive work environment

Job summary

MotorWorld Lexus in Wilkes-Barre, PA is seeking a polished Full-Time Receptionist to be the welcoming face of our dealership. You will handle inbound calls, greet guests, schedule service appointments, and support departments with administrative tasks in a fast-paced luxury retail environment.

The ideal candidate has excellent communication, multitasking abilities, and a friendly, professional demeanor. Experience in hospitality or automotive retail is a strong plus; must be reliable and

Qualifications

• 1 year of related customer service or front-desk experience preferred, dealership or luxury retail a strong plus.
• Outstanding verbal and written communication skills with a customer-focused approach.
• Proven ability to multitask, prioritize, and stay composed during peak hours.
• Strong computer proficiency and familiarity with Microsoft Office and dealership scheduling tools.
• High attention to detail in record-keeping and documentation.
• High school diploma or equivalent.

Responsibilities

• Greet showroom and service guests warmly and direct them to the appropriate team member.
• Answer and manage a multi-line telephone system, take messages, provide dealership information, route calls.
• Schedule service appointments accurately, coordinating guest needs with service advisors and capacity.
• Coordinate loaner vehicles, verify credentials and insurance, and perform walk-around inspections.
• Complete, file, and audit loaner agreements, service documents, and clerical paperwork.
• Provide general administrative support to management and departments as needed.

Skills

Customer service

Hospitality

Front desk

Communication

Multitasking

Microsoft Office

Scheduling/DMS platforms

Education

High school diploma or equivalent

Tools

DMS platforms

Job description

MotorWorld Lexus in Wilkes-Barre, PA is seeking a polished Full-Time Receptionist to be the welcoming face of our dealership. You will handle inbound calls, greet guests, schedule service appointments, and support departments with administrative tasks in a fast-paced luxury retail environment.

The ideal candidate has excellent communication, multitasking abilities, and a friendly, professional demeanor. Experience in hospitality or automotive retail is a strong plus; must be reliable and