Automotive Showroom Front Desk Concierge

Darcars; Englewood (NJ); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Comprehensive Benefits Plan including

401k

Employee discounts on vehicle Purchaes

Opportunities to join communityservice

Résumé du poste

DARCARS Lexus of Englewood is seeking a Full-Time Automotive Front Desk Receptionist to be the welcoming face of the dealership. You will greet showroom customers, direct them to the right department, and handle basic inquiries with a professional demeanor.

The role involves data entry into the prospect tracking system, managing the switchboard, and supporting sales staff with everyday tasks. Evening and weekend availability is required and prior customer service experience is a plus.

Qualifications

• Must speak clearly and convey professionalism to callers and in-person customers
• Strong communication with customers and DARCARS employees
• Demonstrated commitment to customer service
• Requires the ability to read and comprehend instructions, short correspondence, and policy documents
• Previous customer service experience preferred but not required
• Requires the ability to sit for long periods of time
• Be able to work in a fast-paced environment
• Be a team player
• Must be able to work a flexible schedule, evenings and weekends
• Must be able to pass pre-employment screen (background)

Responsabilités

• Greet showroom customers and determine the nature of their visit.
• Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Enter data into computer operated prospect tracking system.
• Manage switch board.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
• Communicate messages to all appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Update and distribute company telephone roster when necessary.
• Perform clerical duties and accounting duties as assigned by controller or GSM.
• Serve as showroom greeter.
• Other duties assigned by management.
• Make transaction receipts for sale and service department if applicable

Connaissances

Front desk

Customer service

Communication

Team player

Flexible schedule

Outils

CRM system

Description du poste

DARCARS Lexus of Englewood is seeking a Full-Time Automotive Front Desk Receptionist to be the welcoming face of the dealership. You will greet showroom customers, direct them to the right department, and handle basic inquiries with a professional demeanor.

The role involves data entry into the prospect tracking system, managing the switchboard, and supporting sales staff with everyday tasks. Evening and weekend availability is required and prior customer service experience is a plus.