Receptionist | Motorworld Lexus

Mileone; Wilkes-Barre (Luzerne County); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Employee Purchase Program

Training programs

Scholarship program

Job summary

MotorWorld Lexus in Wilkes-Barre, PA is seeking a polished Full-Time Receptionist to greet guests and manage a multi-line phone system, scheduling service appointments and supporting paperwork. You will be the welcoming face of the dealership, coordinating with service advisors and teams to ensure a smooth luxury ownership experience.

Ideal candidates have 1 year of customer service or front-desk experience, excellent communication skills, and a professional demeanor.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills and a professional demeanor.
• Experience in customer service, front desk, or hospitality preferred.

Responsibilities

• Greet showroom and service guests warmly and direct them appropriately.
• Answer and manage a multi-line phone system, take messages, and relay information.
• Schedule service appointments coordinating with advisors and shop capacity.
• Coordinate loaner vehicle check-in/out and document related paperwork.
• Assist with general administrative tasks and records as needed.

Skills

Customer service

Front desk

Hospitality

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM/DMS systems

Job description

Receptionist | Motorworld Lexus### Receptionist | Motorworld LexusApply: Wilkes-Barre, PA: Full time: Posted Today: R16359## Job DescriptionMotorWorld Lexus is seeking a polished, personable, and proactive **Full-Time Receptionist** to serve as the welcoming face and voice of our dealership. In this role, you set the tone for the luxury ownership experience our guests expect, balancing refined hospitality with efficient administrative support. From managing inbound calls and scheduling service appointments to coordinating our service loaner fleet and handling documentation, you will be an integral hub of our daily operations. If you thrive in a fast-paced environment, take pride in exceptional customer care, and excel at multitasking, we want to hear from you. **Experience Everything MileOne Has to Offer:*** **Competitive compensation*** **Working Hours – 8.30 am – 5.00 pm Monday-Friday with the occasional Saturday.*** **Great opportunities for career advancement*** **Positive, success-driven, and supportive work environment** **Essential Duties:*** **Guest Hospitality:** Greet showroom and service guests warmly, determine the nature of their visit, and connect them promptly with the appropriate team member or department.* **Call Management:** Professionally answer and manage a multi-line telephone system, take detailed messages, provide general dealership information, and route calls with speed and accuracy.* **Appointment Scheduling:** Accurately schedule service appointments, coordinating guest needs with service advisor availability and shop capacity.* **Loaner Vehicle Coordination:** Assist service guests with loaner vehicles, including checking vehicles in and out, verifying driver’s credentials and insurance coverage, and conducting walk-around inspections.* **Documentation & Records:** Complete, file, and audit all related loaner agreements, service documentation, and general administrative paperwork with close attention to detail.* **Administrative Support:** Assist management and department personnel with correspondence, reports, filing, and other clerical projects as needed. **Qualifications:*** Ideally, one year of related customer service, hospitality, front-desk, or administrative experience (dealership or luxury retail experience is a strong plus).* Outstanding verbal and written communication skills with a natural commitment to guest satisfaction.* Proven ability to multitask, prioritize responsibilities, and maintain composure during peak business hours.* Strong computer proficiency, including familiarity with Microsoft Office, internet-based applications, and dealership scheduling/DMS platforms.* High attention to detail with basic mathematics, record-keeping, and document processing skills.* High school diploma or equivalent. **Our MileOne Employee Advantage:**MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more. MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment. By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications. Certain positions require the use of mobile-basedauthentication to access MileOne systems, applications, or information. Employees in these positions must be able to meet MileOne’s applicable technology and information security requirements, which include access to a compatible mobile device and the use of MileOne-approved authentication or security applications.