Receptionist - Motorworld Lexus

Griffith Auto Group; Wilkes-Barre (Luzerne County); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Weekday schedule 8:30 AM – 5:00 PM;偶曰

Occasional Saturday

Career advancement opportunities

Positive, supportive work environment

Descrizione del lavoro

MotorWorld Lexus in Wilkes-Barre, PA is seeking a polished Full-Time Receptionist to be the welcoming face of our dealership. You will handle inbound calls, greet guests, schedule service appointments, and support departments with administrative tasks in a fast-paced luxury retail environment.

The ideal candidate has excellent communication, multitasking abilities, and a friendly, professional demeanor. Experience in hospitality or automotive retail is a strong plus; must be reliable and

Competenze

• 1 year of related customer service or front-desk experience preferred, dealership or luxury retail a strong plus.
• Outstanding verbal and written communication skills with a customer-focused approach.
• Proven ability to multitask, prioritize, and stay composed during peak hours.
• Strong computer proficiency and familiarity with Microsoft Office and dealership scheduling tools.
• High attention to detail in record-keeping and documentation.
• High school diploma or equivalent.

Mansioni

• Greet showroom and service guests warmly and direct them to the appropriate team member.
• Answer and manage a multi-line telephone system, take messages, provide dealership information, route calls.
• Schedule service appointments accurately, coordinating guest needs with service advisors and capacity.
• Coordinate loaner vehicles, verify credentials and insurance, and perform walk-around inspections.
• Complete, file, and audit loaner agreements, service documents, and clerical paperwork.
• Provide general administrative support to management and departments as needed.

Conoscenze

Customer service

Hospitality

Front desk

Communication

Multitasking

Microsoft Office

Scheduling/DMS platforms

Formazione

High school diploma or equivalent

Strumenti

DMS platforms

Descrizione del lavoro

MotorWorld Lexus

MotorWorld Lexus is seeking a polished, personable, and proactive Full-Time Receptionist to serve as the welcoming face and voice of our dealership. In this role, you set the tone for the luxury ownership experience our guests expect, balancing refined hospitality with efficient administrative support.

From managing inbound calls and scheduling service appointments to coordinating our service loaner fleet and handling documentation, you will be an integral hub of our daily operations.

If you thrive in a fast-paced environment, take pride in exceptional customer care, and excel at multitasking, we want to hear from you.

Experience

• Competitive compensation


• Working Hours - 8.30 am - 5.00 pm Monday-Friday with the occasional Saturday.


• Great opportunities for career advancement


• Positive, success-driven, and supportive work environment

Essential Duties

• Guest Hospitality: Greet showroom and service guests warmly, determine the nature of their visit, and connect them promptly with the appropriate team member or department.


• Call Management: Professionally answer and manage a multi-line telephone system, take detailed messages, provide general dealership information, and route calls with speed and accuracy.


• Appointment Scheduling: Accurately schedule service appointments, coordinating guest needs with service advisor availability and shop capacity.


• Loaner Vehicle Coordination: Assist service guests with loaner vehicles, including checking vehicles in and out, verifying driver's credentials and insurance coverage, and conducting walk-around inspections.


• Documentation & Records: Complete, file, and audit all related loaner agreements, service documentation, and general administrative paperwork with close attention to detail.


• Administrative Support: Assist management and department personnel with correspondence, reports, filing, and other clerical projects as needed.

Qualifications

• Ideally, one year of related customer service, hospitality, front-desk, or administrative experience (dealership or luxury retail experience is a strong plus).


• Outstanding verbal and written communication skills with a natural commitment to guest satisfaction.


• Proven ability to multitask, prioritize responsibilities, and maintain composure during peak business hours.


• Strong computer proficiency, including familiarity with Microsoft Office, internet-based applications, and dealership scheduling/DMS platforms.


• High attention to detail with basic mathematics, record-keeping, and document processing skills.


• High school diploma or equivalent.

Our MileOne Employee Advantage

MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.

Certain positions require the use of mobile-basedauthentication to access MileOne systems, applications, or information. Employees in these positions must be able to meet MileOne's applicable technology and information security requirements, which include access to a compatible mobile device and the use of MileOne-approved authentication or security applications.

Service

Motorworld Lexus

Zip Code 18703