Senior Concierge Lead - Luxury Guest Experience

Strattonamenities; Needham (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid sick leave

Job summary

Stratton Amenities is seeking a Lead Concierge in Needham, Massachusetts to lead a team of concierge ambassadors. The role involves ensuring exceptional service delivery and acting as the key liaison with the property manager.

Candidates should have at least five years of hospitality experience, strong leadership abilities, and the capability to maintain confidentiality. Benefits include health insurance, paid time off, and paid sick leave.

Qualifications

• At least five years of hospitality experience.
• Ability to maintain confidentiality.
• Ability to respond quickly to residents’ and guests’ requests.

Responsibilities

• Lead a dedicated team of concierge ambassadors.
• Act as the primary liaison between the property manager and the concierge team.
• Ensure the delivery of exceptional service to residents and guests.

Skills

Exceptional service

Strong communication skills

Leadership abilities

Problem-solving skills

Organized and proactive

Job description

Stratton Amenities is seeking a Lead Concierge in Needham, Massachusetts to lead a team of concierge ambassadors. The role involves ensuring exceptional service delivery and acting as the key liaison with the property manager.

Candidates should have at least five years of hospitality experience, strong leadership abilities, and the capability to maintain confidentiality. Benefits include health insurance, paid time off, and paid sick leave.