Lead Concierge: Luxury Hospitality Leader

Stratton Amenities; Needham (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid sick leave

Job summary

Stratton Amenities is seeking a Lead Concierge in Needham, MA, to lead a team and deliver exceptional service to residents and guests. The role focuses on acting as the face of the property, coordinating with the property manager, and maintaining high hospitality standards.

The ideal candidate will have a strong hospitality background, excellent communication, and proven leadership. This full-time on-site position requires dedication to a premium resident experience and the ability to handle

Qualifications

• Minimum five years of hospitality experience.
• Excellent verbal and written communication.
• Strong leadership and people-management abilities.
• Ability to maintain confidentiality.
• Experience in multifamily or upscale hotel settings preferred.

Responsibilities

• Act as the face of the property, leading by example.
• Facilitate communication between the property manager and the concierge team.
• Manage team schedules and oversee weekly payroll.
• Hold monthly staff meetings and set performance goals.
• Develop and implement SOPs to improve concierge operations.

Skills

Leadership

Communication

Hospitality

Customer service

Job description

Stratton Amenities is seeking a Lead Concierge in Needham, MA, to lead a team and deliver exceptional service to residents and guests. The role focuses on acting as the face of the property, coordinating with the property manager, and maintaining high hospitality standards.

The ideal candidate will have a strong hospitality background, excellent communication, and proven leadership. This full-time on-site position requires dedication to a premium resident experience and the ability to handle