Guest Experience Front Desk Associate

Concord Hospitality Enterprises; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans

Life insurance with disability options

401k with company match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk in New Orleans, LA, to deliver welcoming guest experiences and manage check-in/out, reservations, and inquiries. You will handle payments, provide information on services, and maintain accurate records while ensuring a clean, safe lobby environment.

The role requires strong communication and multitasking in a fast-paced hotel setting. Full-time associates enjoy a competitive benefits package and opportunities for training and career

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.
• Professional, reliable, and service-focused.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments and maintain accurate guest accounts.
• Answer phones and provide information on hotel services and amenities.
• Maintain a clean front desk and lobby area.
• Communicate guest feedback and operational updates.
• Follow safety, security, and emergency procedures.

Skills

Guest service

Communication skills

Cash handling

Multitasking

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk in New Orleans, LA, to deliver welcoming guest experiences and manage check-in/out, reservations, and inquiries. You will handle payments, provide information on services, and maintain accurate records while ensuring a clean, safe lobby environment.

The role requires strong communication and multitasking in a fast-paced hotel setting. Full-time associates enjoy a competitive benefits package and opportunities for training and career