Guest Experience Specialist (Front Desk)

Workstream; New Orleans (LA); On-site; USD 25,000 - 35,000; Full time

Job summary

A hospitality company in New Orleans is seeking a Front Desk Agent to greet guests, manage reservations, and provide exceptional customer service. You will be responsible for handling guest inquiries and ensuring a pleasant stay. Candidates should possess a high school diploma and ideally have hotel experience. Strong communication skills and a positive attitude are essential. This role requires working varied shifts, including weekends and holidays.

Qualifications

• High School diploma required; college coursework is a plus.
• Experience in a hotel or related field preferred.
• Ability to work a varied schedule, including evenings and weekends.

Responsibilities

• Greet and register guests, ensuring a friendly service.
• Handle guest inquiries and provide information on hotel services.
• Maintain proper operations of the telephone switchboard.

Skills

Customer service orientation

Multi-tasking

Attention to detail

Problem-solving

Effective communication

Education

High School diploma or equivalent

Tools

Microsoft Office suite

Job description

A hospitality company in New Orleans is seeking a Front Desk Agent to greet guests, manage reservations, and provide exceptional customer service. You will be responsible for handling guest inquiries and ensuring a pleasant stay. Candidates should possess a high school diploma and ideally have hotel experience. Strong communication skills and a positive attitude are essential. This role requires working varied shifts, including weekends and holidays.