Luxury Front Desk & Guest Services Concierge

Accor Hotels; New Orleans (LA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Fairmont Hotels & Resorts in New Orleans is seeking a Front Desk Agent/Royal Service Guest Relations professional to greet guests, manage check-ins/check-outs, and coordinate with hotel services. The role involves room assignments, billing, and promoting hotel offerings in a luxury setting.

You will handle reservations and billing basics while providing personalized, attentive service. Fluency in English is required; Spanish is a plus in a fast-paced, guest-focused environment.

Qualifications

• High school graduate or equivalent vocational training certificate.
• Previous experience at Front Desk/ Royal Service or Guest Relations in luxury hospitality preferred.
• Fluency in English; second language (preferably Spanish) is an asset.

Responsibilities

• Process guest registrations, check-ins, check-outs, room assignments, and key issuance efficiently and courteously.
• Coordinate guest room billing and settle accounts per procedures.
• Block and assign rooms in the PMS and communicate room requirements and requests.
• Explain hotel services, outlets, hours, promotions, and offerings clearly to guests.
• Maintain knowledge of room types, rates, and packages; monitor house counts and VIPs.
• Generate and distribute daily/weekly operational reports as required.
• Assist other Front Office departments to ensure a seamless guest experience.

Skills

Fluent English

Spanish asset

Education

High school diploma or equivalent

Tools

Opera PMS

PBX systems

Job description

Fairmont Hotels & Resorts in New Orleans is seeking a Front Desk Agent/Royal Service Guest Relations professional to greet guests, manage check-ins/check-outs, and coordinate with hotel services. The role involves room assignments, billing, and promoting hotel offerings in a luxury setting.

You will handle reservations and billing basics while providing personalized, attentive service. Fluency in English is required; Spanish is a plus in a fast-paced, guest-focused environment.