Front Desk Concierge: Elevate Guest Experiences

The Laura Hotel; Houston (TX); On-site; USD 22,000 - 23,000; Full time

Job summary

The Laura Hotel is seeking a friendly Front Desk/Guest Services associate to welcome guests, check them in and out, and ensure a memorable stay. You will input guest information, process payments, and promote HEI brand programs and local attractions.

Ideal candidates have hotel experience, strong communication skills, and comfort using a computer system. This full-time on-site role offers competitive pay and benefits through HEI Loves culture.

Qualifications

• Hotel experience preferred.
• Ability to perform complex calculations with a calculator.
• Ability to communicate effectively with customers and colleagues.
• Ability to input and retrieve information using a computer system.

Responsibilities

• Greet guests with a friendly welcome.
• Complete the registration process and verify guest details.
• Promote hotel programs and services.
• Handle payments and balance accounts.
• Assist guests with inquiries and local information.

Skills

Hotel experience

Customer service

Calculator proficiency

Communication skills

Job description

The Laura Hotel is seeking a friendly Front Desk/Guest Services associate to welcome guests, check them in and out, and ensure a memorable stay. You will input guest information, process payments, and promote HEI brand programs and local attractions.

Ideal candidates have hotel experience, strong communication skills, and comfort using a computer system. This full-time on-site role offers competitive pay and benefits through HEI Loves culture.