Front Desk Experience Lead

Marriott Internationa; Pasadena (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Free meals

Marriott brand discounts

Job summary

HEI Hotels & Resorts in Pasadena is seeking a Front Office Associate to assist the Front Office Manager in daily operations. You will greet guests, manage check-in/check-out, and provide accurate information about local attractions and hours.

The role requires a friendly demeanor, efficiency, and attention to detail to ensure guest satisfaction. Ideal candidates have at least one year of hospitality customer service experience, solid math skills, and the ability to communicate clearly with

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Ability to deal with internal and external customers with tact and diplomacy.
• Basic mathematical skills and ability to perform moderate calculations.

Responsibilities

• Greet guests with a friendly welcome and provide accurate information.
• Assist in registration and input guest details into the computer system.
• Process payments and post charges to guest accounts.

Skills

Customer service

Communication

Hospitality basics

Tools

Calculator

Job description

HEI Hotels & Resorts in Pasadena is seeking a Front Office Associate to assist the Front Office Manager in daily operations. You will greet guests, manage check-in/check-out, and provide accurate information about local attractions and hours.

The role requires a friendly demeanor, efficiency, and attention to detail to ensure guest satisfaction. Ideal candidates have at least one year of hospitality customer service experience, solid math skills, and the ability to communicate clearly with