Luxury Front Desk Concierge – Guest Experience

Paws-Up-Montana; Greenough (MT); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K with Employer Match

Paid Time Off – 9 Floating Holidays

Career Development and Advancement

Life Insurance

Long Term Disability

Short-Term Disability

Employee Assistance Program (5 free)

Referral Bonus Program

Carpool Reimbursement

Employee Discounts

Employee Lunch Provided

Descripción de la vacante

Paws Up Montana is seeking a Front Desk Agent to warmly welcome guests, assist with arrivals and departures, and provide detailed information about luxury resort services. You will balance professionalism with a friendly, approachable attitude in a fast-paced environment.

The role emphasizes accurate cashiering and billing, strong organization, and proactive guest service. Full-time or seasonal opportunities offer a pathway to growth within the resort’s hospitality team.

Responsabilidades

• Welcome guests with professionalism, warmth, and genuine hospitality.
• Ensure a smooth and efficient arrival and departure experience.
• Provide clear and accurate information about hotel services, facilities and policies.
• Anticipate guest needs and recognize individual preferences.
• Communicate clearly with other departments to support seamless operations.
• Address guest concerns with discretion and empathy, finding thoughtful solutions.
• Respond promptly to guest inquiries across channels.
• Maintain a polished, professional appearance consistent with luxury hospitality.
• Accurately manage cashiering, payments, and billing processes.
• Coordinate special requests and ensure proper follow-through.

Conocimientos

Guest service

Cash handling

Communication

Multitasking

Teamwork

Herramientas

POS system

Descripción del empleo

Paws Up Montana is seeking a Front Desk Agent to warmly welcome guests, assist with arrivals and departures, and provide detailed information about luxury resort services. You will balance professionalism with a friendly, approachable attitude in a fast-paced environment.

The role emphasizes accurate cashiering and billing, strong organization, and proactive guest service. Full-time or seasonal opportunities offer a pathway to growth within the resort’s hospitality team.