Front Desk Agent

Paws Up Montana; Greenough (MT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401K with Employer Match

Paid Time Off – 9 Floating Holidays

Career Development and Advancement

Life Insurance

Long Term Disability

Short-Term Disability

Employee Assistance Program (5 free)

Referral Bonus Program

Carpool Reimbursement

Employee Discounts

Employee Lunch Provided

Job summary

Paws Up Montana is seeking a Front Desk Agent to warmly welcome guests, assist with arrivals and departures, and provide detailed information about luxury resort services. You will balance professionalism with a friendly, approachable attitude in a fast-paced environment.

The role emphasizes accurate cashiering and billing, strong organization, and proactive guest service. Full-time or seasonal opportunities offer a pathway to growth within the resort’s hospitality team.

Responsibilities

• Welcome guests with professionalism, warmth, and genuine hospitality.
• Ensure a smooth and efficient arrival and departure experience.
• Provide clear and accurate information about hotel services, facilities and policies.
• Anticipate guest needs and recognize individual preferences.
• Communicate clearly with other departments to support seamless operations.
• Address guest concerns with discretion and empathy, finding thoughtful solutions.
• Respond promptly to guest inquiries across channels.
• Maintain a polished, professional appearance consistent with luxury hospitality.
• Accurately manage cashiering, payments, and billing processes.
• Coordinate special requests and ensure proper follow-through.

Skills

Guest service

Cash handling

Communication

Multitasking

Teamwork

Tools

POS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

Greenough, MT, US

Salary Range: $20.00 To $20.00 Hourly

We Inspire People to Be More Alive

About Paws Up Montana:

Paws Up Montana, America’s premier luxury ranch resort, is more than a workplace—it’s a chance to be part of something extraordinary.

Are you interested in seasonal or full-time, year-round employment? Please speak with your hiring manager to learn more about the benefits, perks, and details of each employment opportunity.

Position:

The Front Desk Agent is at the heart of the guest experience, balancing polished service with a welcoming, approachable attitude. From coordinating arrivals and departures, managing guest requests, and communicating with other departments to sharing your knowledge of Paws Up Montana, success in this position requires strong organizational skills, resourcefulness, and the ability to thrive in a fast-paced environment. We’re looking for someone who takes pride in their work, enjoys connecting with people, and understands how the small details can make a stay truly memorable!

Primary Functions and Responsibilities:

• Welcome guests with professionalism, warmth, and genuine hospitality.
• Ensure a smooth and efficient arrival and departure experience.
• Provide clear and accurate information about the hotel services, facilities and policies.
• Anticipate guest needs and recognize individual preferences.
• Communicate clearly and professionally with other departments to support seamless operations.
• Address guest concerns with discretion and empathy, finding thoughtful and effective solutions.
• Respond promptly to guest and team member inquiries across various communication channels.
• Demonstrate urgency and efficiency in a fast-paced environment, maintaining composure under pressure.
• Maintain a clean, organized, and professional workspace.
• Accurately manage cashiering, payments, and billing processes.
• Coordinate special requests and ensure proper follow-through.
• Protect guest privacy and maintain the confidentiality of all guest information.
• Stay organized throughout each shift, prioritizing tasks and following up as needed.
• Maintain a polished, professional appearance consistent with luxury hospitality standards.
• Complete daily departmental checklists and follow established procedures.
• Support Front Desk operations and additional responsibilities as directed by management.

Supportive Functions and Responsibilities:

• Display Paws Up Montana values and standards.
• Always demonstrate professionalism and hospitality to guests and team members.
• Handle guest transactions legally, ethically, and confidentially.
• Maintain a favorable working relationship with all team members to foster and promote a positive working environment.
• Always maintain a clean and neat appearance.
• Perform work in a safe and high-quality manner.

Looking for Team Members:

• Reliable, responsible, and dependable.
• Hold a valid driver’s license and have at least two years of driving experience (preferred).
• Confident communicators who enjoy interacting with guests and working with a team.
• Resourceful problem-solvers who take initiative and use sound judgment.
• Team players who collaborate across departments.
• Proactive, dependable, and committed to following through on responsibilities.
• Motivated to learn, grow, and uphold the high standards of luxury hospitality.

What We Offer:

• 401K with Employer Match
• Paid Time Off – 9 Floating Holidays and 15 Personal Days
• Career Development and Advancement Opportunities
• Life Insurance, Long Term, and Short-Term Disability
• Employee Assistance Program (5 free counseling sessions)
• Referral Bonus Program (Get paid $250 to recruit)
• Carpool Reimbursement ($5-$20/Day)
• Employee Discounts on Merchandise (30% on select items in our retail store)
• Employee Lunch Provided

Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.