Luxury Front Desk Concierge

Fairmont Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

PTO generous

Job summary

Fairmont Pittsburgh is seeking a proactive Front Office Associate to extend a warm welcome to guests and manage seamless check-in and check-out in a luxury setting. You will update guest profiles, assign rooms, and issue keys with confidentiality and precision.

You'll handle guest inquiries, upsell hotel outlets, and maintain strong rapport with support departments while preserving privacy and high service standards in a dog-friendly environment.

Qualifications

• Experience in front desk/customer service preferred.
• Strong communication and interpersonal skills required.
• Comfortable handling guest inquiries and issues.

Responsibilities

• Greet guests with warm welcome and check-in/out accurately.
• Update reservations and guest profiles to 100% accuracy.
• Handle room assignment per luxury standards and safety.

Skills

Customer service

Communication

Multitasking

Teamwork

Tools

Micros Fidelio

Microsoft Office

Job description

Fairmont Pittsburgh is seeking a proactive Front Office Associate to extend a warm welcome to guests and manage seamless check-in and check-out in a luxury setting. You will update guest profiles, assign rooms, and issue keys with confidentiality and precision.

You'll handle guest inquiries, upsell hotel outlets, and maintain strong rapport with support departments while preserving privacy and high service standards in a dog-friendly environment.