Front Desk Agent

Fairmont Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

PTO generous

Job summary

Fairmont Pittsburgh is seeking a proactive Front Office Associate to extend a warm welcome to guests and manage seamless check-in and check-out in a luxury setting. You will update guest profiles, assign rooms, and issue keys with confidentiality and precision.

You'll handle guest inquiries, upsell hotel outlets, and maintain strong rapport with support departments while preserving privacy and high service standards in a dog-friendly environment.

Qualifications

• Experience in front desk/customer service preferred.
• Strong communication and interpersonal skills required.
• Comfortable handling guest inquiries and issues.

Responsibilities

• Greet guests with warm welcome and check-in/out accurately.
• Update reservations and guest profiles to 100% accuracy.
• Handle room assignment per luxury standards and safety.

Skills

Customer service

Communication

Multitasking

Teamwork

Tools

Micros Fidelio

Microsoft Office

Job description

Company Description

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

Job Description

• Greet guests upon arrival with a warm and sincere welcome
• Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standards
• Issue keys while ensuring utmost safety and confidentiality
• Maintain and protect guest privacy and discretion
• Settle guest accounts while ensuring all services standards are followed
• Maintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policies
• Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
• Drive revenue through room upsells and cross-promotion of other hotel outlets
• Builds strong rapport with support departments
• Create reservations for guests who are at the desk or who call in after hours
• Consistently offers professional, engaging and friendly service
• Resolve guest issues and inquires, and escalat to Supervisor or Manager when appropriate
• Other duties as assigned

Qualifications

• Ability to work all shifts including overnights, weekends, and holidays
• Previous experience in Front Office operations in a luxury setting an asset
• An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)
• Proficiency in English required, bilingual is an asset
• Excellent written/verbal communication, coaching and interpersonal skills
• Strong guest service orientation, utilizing empathy and creative thinking
• Ability to work well under pressure
• Thrives in a fast-paced environment
• Desire to work as part of a large, diverse team
• We are a dog-friendly property, comfortability to work around animals and animal dander is necessary.

Additional Information

What is in it for you:

• Competitive salary and flexible benefit plans
• Generous PTO allowances
• Employee rates at Accor properties in NCA region
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/

#BELIMITLESS #INDHP

All your information will be kept confidential according to EEO guidelines.