Lobby Concierge & Bell Desk Attendant

Fairmont Hotels & Resorts; Pittsburgh (Allegheny County); Sur place; USD 26 000 - 36 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Flexible benefits

Generous PTO

Employee discounts

Academy training

Career growth

CSR initiatives

Résumé du poste

Fairmont Pittsburgh, a luxury property in the heart of Pittsburgh, is seeking a guest-focused hospitality professional to warmly welcome arriving guests and manage lobby operations. The role includes assisting with luggage, coordinating with limousine services, and supporting front desk tasks as needed.

The ideal candidate has strong interpersonal skills, a valid driver’s license, and experience in luxury settings.

Qualifications

• Previous experience is an asset
• Must have valid Driver's License
• Previous experience in a luxury property an asset
• Ability to prioritize and execute guest requests through strong organizational skills
• Excellent interpersonal skills, with great communication ability

Responsabilités

• Provides all arriving guests with a warm welcome
• Acts as first/last point of contact for guest, opening/closing car and Hotel Lobby doors
• Keeps Door area and Lobby impeccable at all times
• Utilizes Guest Name in all interactions
• Assists guests with luggage and secured luggage storage
• Maintains relationships with limousine and cab services
• Escorts guests to their destinations within the hotel
• Assists front office team with check-ins/outs as needed
• Reviews daily reports, group resumes and ensures execution of all special requirements
• Acts as Lobby ambassador throughout shift
• Participates in all colleague briefings and formal communication meetings
• Follows all established standards and procedures set out by the hotel and the department
• Consistently offers professional, engaging and friendly service
• Other duties as assigned

Connaissances

Guest services

Communication

Interpersonal skills

Organizational skills

Description du poste

Fairmont Pittsburgh, a luxury property in the heart of Pittsburgh, is seeking a guest-focused hospitality professional to warmly welcome arriving guests and manage lobby operations. The role includes assisting with luggage, coordinating with limousine services, and supporting front desk tasks as needed.

The ideal candidate has strong interpersonal skills, a valid driver’s license, and experience in luxury settings.