Luxury Front Desk Agent - Upsell & Guest Experience

Accor; Pittsburgh (Allegheny County); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary & benefits

Generous PTO

Employee rates at Accor properties

Job summary

Fairmont Pittsburgh, a luxury hotel in Downtown Pittsburgh, is seeking a Guest Services/Front Desk professional to welcome guests, handle check-in/check-out, and manage reservations with precision. You will protect guest privacy, process payments, and upsell services to enhance the guest experience.

As part of the Accor family, the role requires strong communication, the ability to work across shifts (including overnights, weekends, and holidays), and a customer-focused approach in a fast-paced

Qualifications

• Experience in Front Office operations in a luxury setting is an asset.
• Proficiency with Microsoft Office Suite is required.
• Excellent written and verbal communication skills.

Responsibilities

• Greet guests upon arrival with a warm and sincere welcome.
• Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standards.
• Issue keys while ensuring utmost safety and confidentiality.
• Maintain and protect guest privacy and discretion.
• Settle guest accounts while ensuring all services standards are followed.
• Maintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policies.
• Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way.
• Drive revenue through room upsells and cross-promotion of other hotel outlets.
• Builds strong rapport with support departments.
• Create reservations for guests who are at the desk or who call in after hours.
• Consistently offers professional, engaging and friendly service.
• Resolve guest issues and inquires, and upscale to Supervisor or Manager when appropriate.
• Other duties as assigned

Skills

Front Office

Customer Service

English Proficiency

Tools

Micros Fidelio

Microsoft Office

Job description

Fairmont Pittsburgh, a luxury hotel in Downtown Pittsburgh, is seeking a Guest Services/Front Desk professional to welcome guests, handle check-in/check-out, and manage reservations with precision. You will protect guest privacy, process payments, and upsell services to enhance the guest experience.

As part of the Accor family, the role requires strong communication, the ability to work across shifts (including overnights, weekends, and holidays), and a customer-focused approach in a fast-paced