Premium Lobby Concierge & Bell Attendant

Fairmont; Pittsburgh (Allegheny County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Employee rates at Accor properties

Learning programs

Career growth

Job summary

Fairmont Pittsburgh is seeking a Guest Services host who greets arriving guests and assists in the lobby with a warm, professional demeanor. You will manage doors, luggage, and guest movement while maintaining an impeccable lobby environment.

Ideal candidates have front desk or luxury-property experience, a valid driver’s license, and outstanding interpersonal and communication skills to ensure exceptional service and guest satisfaction.

Qualifications

• Experience in front desk or guest services is preferred.
• Must have valid driver’s license.
• Experience in luxury property is an asset.
• Ability to prioritize and fulfill guest requests.

Responsibilities

• Provide all arriving guests with a warm welcome.
• Open/close lobby doors and assist guests at arrival and departure.
• Keep the lobby area impeccable at all times.
• Assist guests with luggage and luggage storage.
• Escort guests to their destinations within the hotel.
• Support front office with check-ins/outs as needed.
• Coordinate with transportation services for guests.
• Participate in colleague briefings and meetings.
• Deliver professional, engaging and friendly service.
• Follow standards and procedures.

Skills

Guest services

Interpersonal skills

Communication

Organizational skills

Professional demeanor

Job description

Fairmont Pittsburgh is seeking a Guest Services host who greets arriving guests and assists in the lobby with a warm, professional demeanor. You will manage doors, luggage, and guest movement while maintaining an impeccable lobby environment.

Ideal candidates have front desk or luxury-property experience, a valid driver’s license, and outstanding interpersonal and communication skills to ensure exceptional service and guest satisfaction.