Front Desk & Guest Experience Specialist

Family House; Pittsburgh (Allegheny County); Presencial; USD 35.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Restaurant d'entreprise

Indemnités de stage/alternance

Descripción de la vacante

Family House in Pittsburgh seeks a Front Office Specialist to uphold guest services, manage daily office operations, and support housing activities. You will greet guests, handle check-ins/check-outs, process payments, and coordinate with Housing and Maintenance to ensure a safe, welcoming environment.

The role requires compassionate communication, strong organization, and the ability to respond to emergencies.

Formación

• High School diploma or GED required; bachelor's degree preferred but not required.
• Minimum six months of work experience in business, customer service, or hospitality is a plus.
• Proficiency with Microsoft Office and basic computer skills required.

Responsabilidades

• Greet guests in a warm, friendly demeanor and assist with reservations.
• Assist guests with transportation and provide information on available resources.
• Check-in/check-out processing and handling payments using the room request system.
• Maintain confidential guest information and financial records.
• Report maintenance issues promptly using appropriate channels.
• Attend mandatory staff huddles and participate in shift reporting.
• Cross-train in Housing and collaborate with Housing Office.
• Substitute for other staff during holidays or emergencies.

Conocimientos

Interpersonal skills

Communication skills

Time management

Problem solving

Customer service

Educación

High School diploma or GED

Bachelor's degree preferred

Herramientas

Microsoft Office Suite

Outlook

Descripción del empleo

Family House in Pittsburgh seeks a Front Office Specialist to uphold guest services, manage daily office operations, and support housing activities. You will greet guests, handle check-ins/check-outs, process payments, and coordinate with Housing and Maintenance to ensure a safe, welcoming environment.

The role requires compassionate communication, strong organization, and the ability to respond to emergencies.