Luxury Front Desk Concierge

The Resort at Summerlin; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

The Resort at Summerlin in Las Vegas, NV is seeking a Guest Service Agent to deliver exceptional front desk service in a luxury hotel setting. You will greet guests, manage check-ins and check-outs, and address needs to ensure a memorable stay.

Your role requires strong communication, professional demeanor, and the ability to handle high-profile guests with discretion and care. This is a full-time position with varied shifts and weekend work.

Qualifications

• HS diploma or GED required.
• 1–2 years in front desk, concierge, or guest service role (luxury hotel preferred).
• Familiarity with PMS systems like Opera or Amadeus.
• Experience serving high-profile or VIP guests.
• Ability to resolve guest issues promptly and professionally.

Responsibilities

• Efficiently manage guest check-in and check-out with a welcoming approach.
• Set up correct billing, verify payment methods and guest identity per policy.
• Complete daily tasks including room assignments and cash reports.
• Collaborate with other departments to ensure seamless service.
• Respond to management requests within role scope.

Skills

Communication skills

Guest service

Cash handling

Professionalism

Education

HS diploma or GED

Tools

Opera PMS

Amadeus PMS

Job description

The Resort at Summerlin in Las Vegas, NV is seeking a Guest Service Agent to deliver exceptional front desk service in a luxury hotel setting. You will greet guests, manage check-ins and check-outs, and address needs to ensure a memorable stay.

Your role requires strong communication, professional demeanor, and the ability to handle high-profile guests with discretion and care. This is a full-time position with varied shifts and weekend work.