Guest Experience Concierge — Luxury Resort Services

The Venetian Resort Las Vegas; Las Vegas (NV); On-site; USD 25,000 - 33,000; Full time

Job summary

The Venetian Resort Las Vegas is seeking an Agent – Resort Services to handle Telecom, Front Desk and Concierge duties, answering guest inquiries by calls, texts, emails, and chat, and guiding guests to services and locations across the property.

You will book experiences, coordinate wake-up calls, manage guest requests, and liaise with hotel departments to deliver unmatched service while complying with resort policies.

Qualifications

• 18 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Must be able to obtain and maintain any other certification or license, as required by law or policy.
• 1 - 2 years working in a Luxury Hotel & Casino environment is preferred.
• Knowledge of Xtend, SDD Jazz, HotSOS, Zingle & LMS is preferred.
• Must be proficient in Word and Excel, must have the ability to type a minimum of 35 wpm.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of diverse backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends, and holidays.

Responsibilities

• Receive inbound calls & messages from on property guests and direct them to the appropriate departments.
• Provide each guest with unmatched service.
• Responsible for contacting and communicating Hotel/Casino guests within the vicinity as needed.
• Locate key company Team Members via various communication methods.
• Arrange and perform Wake-Up calls and offer special services as needed or requested by guests, or Resort Services Management, and Hotel Management.
• Review arrival messages according to specified schedules and turn on appropriate message indicator as the guest status changes.
• Input Housekeeping requests, Facility Tickets and amenities and other inquiries as needed. Manage all in-house guest needs including stay extension, suite changes, folio/billing inquiries, late check outs, check outs, and providing event/group/promo information.
• Book all on property experiences including box office, restaurants, cabanas, gondola rides, spa, amenities, etc.
• Handle and resolve guest challenges effectively.
• Provide a service or assistance to meet the needs of a guest, client, or customer.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Skills

Customer service

Clear English communication

Interpersonal skills

Typing 35 wpm

Word and Excel proficiency

Flexibility with shifts

Education

High School diploma or equivalent

Tools

Xtend

SDD Jazz

HotSOS

Zingle

LMS

Job description

The Venetian Resort Las Vegas is seeking an Agent – Resort Services to handle Telecom, Front Desk and Concierge duties, answering guest inquiries by calls, texts, emails, and chat, and guiding guests to services and locations across the property.

You will book experiences, coordinate wake-up calls, manage guest requests, and liaise with hotel departments to deliver unmatched service while complying with resort policies.