Hotel Clerk - On Call

Aliante Casino + Hotel + Spa; North Las Vegas (NV); On-site; USD 30,000 - 40,000; Full time

Job summary

A premier casino hotel in North Las Vegas is seeking a Front Desk Associate to provide exceptional service during guest check-ins and check-outs. Responsibilities include resolving guest inquiries and complaints, managing registration forms, and balancing transactions. Ideal candidates will possess a high school diploma, at least 6 months of front desk experience, and strong multitasking abilities. Flexible shifts are required. Join us to be part of an inclusive team that values diversity.

Qualifications

• Minimum 6 months front-desk experience required.
• Ability to use basic office machines and telephone, minimum typing speed of 45 WPM.
• Must stand for long periods and work flexible shifts.

Responsibilities

• Provide a friendly check-in and check-out for guests.
• Resolve customer complaints and inquiries in a professional manner.
• Balance all transactions at the end of shift.

Skills

Customer service skills

Communication in English

Detail-oriented

Multitasking

Money-handling experience

Education

High school diploma or equivalent

Tools

LMS

CMS

Hot Sauce/Espresso systems

Job description

Boyd Gaming Corporation has been successful in the gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the country. We are committed to evolving and maintaining leadership in our industry by combining past success, current business philosophies, and sound planning to maximize value for our shareholders, team members, and communities.

Job Description

• Provide guests with a friendly and efficient check‑in and check‑out experience.
• Provide guests with general information regarding the hotel, amenities, and special events.
• Sell rooms utilizing excellent customer service skills and yield management.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
• Complete all registration forms and enter data into the computer system.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various room charges using standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize the computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management.

Qualifications

• High school diploma or equivalent, and minimum 6 months front‑desk experience.
• Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10‑key experience a plus.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Ability to add, subtract, and audit accounts.
• Money‑handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain and maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

All information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state, or local protected class.