Front Desk Concierge - Guest Services Pro

Silverton Casino, LLC; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Silverton Casino LLC in Las Vegas, NV is seeking a Front Desk Agent to welcome guests and provide efficient service. You will check guests in and out, answer questions, book reservations, and support the gift shop and sundries sales at the front desk.

The role emphasizes friendly, professional interactions, collaboration with hotel departments, and maintaining Be Amazing service standards. Candidates should have hotel experience and basic computer skills.

Qualifications

• 6 months hotel experience required.
• Identification that establishes identity and right to work in the United States.
• Health Card and Nevada Gaming Registration required.
• TAM Card may be required.

Responsibilities

• Check guests in and out and assist with reservations.
• Answer guest questions and resolve concerns professionally.
• Assist with front desk and gift shop duties.
• Coordinate with other departments to enhance guest stay.
• Maintain friendly and accessible guest service standards.

Skills

Hotel experience

Tools

HIS/AS400

Windows 95/98/2000

Microsoft Office 97/2000

Excel

Micros

HOTSOS

Super Playmate

PBX

Players Club

Job description

Silverton Casino LLC in Las Vegas, NV is seeking a Front Desk Agent to welcome guests and provide efficient service. You will check guests in and out, answer questions, book reservations, and support the gift shop and sundries sales at the front desk.

The role emphasizes friendly, professional interactions, collaboration with hotel departments, and maintaining Be Amazing service standards. Candidates should have hotel experience and basic computer skills.