Luxury Front Desk Agent - Oceanfront Guest Experience

Jrk Residential Group; Santa Monica (CA); On-site; USD 34,440 - 35,817; Full time

Benefits offered by this job

Competitive medical, dental, andvision

401(k) with auto-enrollment after 60 d

Paid time off

Job summary

Hotel Oceana Santa Monica, a premier luxury property, is seeking a Front Desk Agent to shape the guest experience and support daily front‑office operations. You will welcome guests, manage check-in/out, verify billing, and assist with reservations including modifications and upgrades.

Ideal candidates have 2+ years in front desk roles, strong communication and multitasking skills, and familiarity with hotel systems. The role is on-site with a focus on guest satisfaction and premium service.

Qualifications

• 2+ years of front desk or guest services experience, preferably in a luxury hotel.
• Excellent communication, problem-solving, and interpersonal skills.
• Strong attention to detail with ability to multitask effectively.
• Experience with hotel systems and Microsoft Office.
• Professional demeanor with a guest-first mindset.
• Familiarity with Santa Monica / Los Angeles area preferred.
• Ability to perform in fast-paced, service-oriented environment.
• High school diploma or equivalent.
• Hospitality-related certification or degree (optional).

Responsibilities

• Provide a warm, professional welcome to all guests
• Anticipate guest needs and resolve concerns promptly and effectively
• Share knowledge of hotel amenities and local attractions
• Ensure a seamless check-in and check-out experience
• Verify reservations, billing details, and payment methods
• Assign rooms and manage inventory according to hotel standards
• Process payments and maintain accurate guest records
• Assist with creating and modifying reservations
• Promote room upgrades and hotel services when appropriate
• Coordinate dining, transportation, and local experiences
• Collaborate with housekeeping, bell services, and other departments
• Manage guest communications, calls, packages, and special requests
• Follow all cash handling, privacy, and operational procedures
• Support daily balancing and additional front-office tasks as needed

Skills

Communication

Problem solving

Interpersonal

Attention to detail

Multitasking

Professionalism

Guest-first

Fast-paced

Education

High school diploma

Hospitality certification (optional)

Tools

Microsoft Office

Job description

Hotel Oceana Santa Monica, a premier luxury property, is seeking a Front Desk Agent to shape the guest experience and support daily front‑office operations. You will welcome guests, manage check-in/out, verify billing, and assist with reservations including modifications and upgrades.

Ideal candidates have 2+ years in front desk roles, strong communication and multitasking skills, and familiarity with hotel systems. The role is on-site with a focus on guest satisfaction and premium service.