Upscale Front Desk Agent - Part-Time

Hilton Santa Monica; Santa Monica (CA); On-site; USD 25,000 - 36,000; Part time

Job summary

Hilton Santa Monica is seeking a Part-Time Front Desk Agent in Santa Monica to handle check-ins/outs, issue keys, answer guest questions, and resolve requests while upholding brand standards and hotel policies. The role requires AM and PM availability and a commitment to outstanding guest service.

Experience with front desk operations and familiarity with rate structures, upselling, and secure payments is preferred. Join an upscale hotel team located in the heart of Santa Monica near the beach.

Qualifications

• Requires both AM and PM availability.
• Hilton PEP, Hotel Front Desk Experience preferred.
• Display consistent professionalism with effective listening and communication skills.
• Excellent customer service skills.

Responsibilities

• Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies.
• Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Answer inquiries about hotel services, in-house events, directions, local attractions, etc.
• Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
• Pre-register, block reservations and, as appropriate, take same day and future reservations.
• Cancel room reservations according to policies and procedures.

Skills

Front desk experience

Customer service

AM/PM availability

Professional communication

Job description

Hilton Santa Monica is seeking a Part-Time Front Desk Agent in Santa Monica to handle check-ins/outs, issue keys, answer guest questions, and resolve requests while upholding brand standards and hotel policies. The role requires AM and PM availability and a commitment to outstanding guest service.

Experience with front desk operations and familiarity with rate structures, upselling, and secure payments is preferred. Join an upscale hotel team located in the heart of Santa Monica near the beach.