Front Desk Agent (48372)

Jrk Residential Group; Santa Monica (CA); On-site; USD 34,440 - 35,817; Full time

Benefits offered by this job

Competitive medical, dental, andvision

401(k) with auto-enrollment after 60 d

Paid time off

Job summary

Hotel Oceana Santa Monica, a premier luxury property, is seeking a Front Desk Agent to shape the guest experience and support daily front‑office operations. You will welcome guests, manage check-in/out, verify billing, and assist with reservations including modifications and upgrades.

Ideal candidates have 2+ years in front desk roles, strong communication and multitasking skills, and familiarity with hotel systems. The role is on-site with a focus on guest satisfaction and premium service.

Qualifications

• 2+ years of front desk or guest services experience, preferably in a luxury hotel.
• Excellent communication, problem-solving, and interpersonal skills.
• Strong attention to detail with ability to multitask effectively.
• Experience with hotel systems and Microsoft Office.
• Professional demeanor with a guest-first mindset.
• Familiarity with Santa Monica / Los Angeles area preferred.
• Ability to perform in fast-paced, service-oriented environment.
• High school diploma or equivalent.
• Hospitality-related certification or degree (optional).

Responsibilities

• Provide a warm, professional welcome to all guests
• Anticipate guest needs and resolve concerns promptly and effectively
• Share knowledge of hotel amenities and local attractions
• Ensure a seamless check-in and check-out experience
• Verify reservations, billing details, and payment methods
• Assign rooms and manage inventory according to hotel standards
• Process payments and maintain accurate guest records
• Assist with creating and modifying reservations
• Promote room upgrades and hotel services when appropriate
• Coordinate dining, transportation, and local experiences
• Collaborate with housekeeping, bell services, and other departments
• Manage guest communications, calls, packages, and special requests
• Follow all cash handling, privacy, and operational procedures
• Support daily balancing and additional front-office tasks as needed

Skills

Communication

Problem solving

Interpersonal

Attention to detail

Multitasking

Professionalism

Guest-first

Fast-paced

Education

High school diploma

Hospitality certification (optional)

Tools

Microsoft Office

Job description

Job Details

• Location: Hotel Oceana Santa Monica — SANTA MONICA, CA 90403
• Position Type: Full Time
• Education Level: None
• Salary Range: $25.00 - $26.00 per hour
• Travel Percentage: None
• Job Shift: Any
• Job Category: Hospitality – Hotel

Bring Your Passion for Hospitality to the Coast.

Overview

Step into a role that defines the guest experience at Hotel Oceana Santa Monica, named the #1 Hotel in Los Angeles by Travel + Leisure. Following a $35 million transformation, our intimate, all-suite oceanfront hotel continues to set the standard for refined luxury and personalized service.

About the Role

As a Front Desk Agent, you will shape each guest’s stay while supporting daily front‑office operations. You will welcome guests, manage check‑in and check‑out, verify billing details, and assist with reservations—including modifications, extensions, and upgrades.

Responsibilities

• Provide a warm, professional welcome to all guests
• Anticipate guest needs and resolve concerns promptly and effectively
• Share knowledge of hotel amenities and local attractions
• Ensure a seamless check‑in and check‑out experience
• Verify reservations, billing details, and payment methods
• Assign rooms and manage inventory according to hotel standards
• Process payments and maintain accurate guest records
• Assist with creating and modifying reservations
• Promote room upgrades and hotel services when appropriate
• Coordinate dining, transportation, and local experiences
• Collaborate with housekeeping, bell services, and other departments
• Manage guest communications, calls, packages, and special requests
• Follow all cash handling, privacy, and operational procedures
• Support daily balancing and additional front‑office tasks as needed

Qualifications

• 2+ years of front desk or guest services experience, preferably in a luxury hotel
• Excellent communication, problem‑solving, and interpersonal skills
• Strong attention to detail with ability to multitask effectively
• Experience with hotel systems and Microsoft Office
• Professional demeanor with a guest‑first mindset
• Familiarity with Santa Monica / Los Angeles area preferred
• Ability to perform in fast‑paced, service‑oriented environment
• High school diploma or equivalent
• Hospitality‑related certification or degree (optional)

Benefits

• Competitive medical, dental, and vision benefits
• Basic life insurance
• 401(k) with auto‑enrollment after 60 days
• Paid time off, including vacation, sick leave and holidays*

Schedule & Expectations

• Flexible availability, including mornings, evenings, weekends, and holidays
• Ability to stand or walk for extended periods
• Ability to lift up to 20 lbs occasionally
• Comfortable working indoors and outdoors in varying conditions
• Maintain a polished appearance in line with hotel grooming standards

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 20 pounds occasionally
• Frequent use of computer systems and standard office equipment
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions

This position is classified as nonexempt and is eligible for overtime pay in accordance with applicable federal, state, and local laws. The company complies with all wage and hour laws, including those related to meal and rest periods.

This job description is not intended to be a comprehensive list of all duties or responsibilities. Responsibilities may change at any time, with or without notice.

Hotel Oceana Santa Monica is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind based on protected characteristics under federal, state, and local law. We consider all qualified applicants in accordance with applicable laws, including the City of Los Angeles Fair Chance Initiative for Hiring.