Front Desk Agent

Hilton Santa Monica; Santa Monica (CA); On-site; USD 25,000 - 36,000; Part time

Job summary

Hilton Santa Monica is seeking a Part-Time Front Desk Agent in Santa Monica to handle check-ins/outs, issue keys, answer guest questions, and resolve requests while upholding brand standards and hotel policies. The role requires AM and PM availability and a commitment to outstanding guest service.

Experience with front desk operations and familiarity with rate structures, upselling, and secure payments is preferred. Join an upscale hotel team located in the heart of Santa Monica near the beach.

Qualifications

• Requires both AM and PM availability.
• Hilton PEP, Hotel Front Desk Experience preferred.
• Display consistent professionalism with effective listening and communication skills.
• Excellent customer service skills.

Responsibilities

• Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies.
• Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Answer inquiries about hotel services, in-house events, directions, local attractions, etc.
• Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
• Pre-register, block reservations and, as appropriate, take same day and future reservations.
• Cancel room reservations according to policies and procedures.

Skills

Front desk experience

Customer service

AM/PM availability

Professional communication

Job description

Exciting opportunity for an energetic Part-Time Front Desk Agent in the Santa Monica market who can appreciate representing an upscale, luxurious hotel.

In the heart of Santa Monica, just a short walk from the pier, you will find the Hilton Santa Monica Hotel & Suites. This Santa Monica hotel is three blocks away from the beach, providing easy access to some of Southern California’s most popular attractions.

As a Front Desk Clerk, you would be responsible for processing check-ins and check-outs, issuing room keys, answering questions, and resolving guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
• Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
• If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
• Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

What are we looking for?

• Requires both AM and PM availability
• Hilton PEP, Hotel Front Desk Experience preferred
• Display consistent professionalism with effective listening and communication skills
• Excellent customer service skills

AA, EOE, M/F, D/V

Source: Hospitality Online