Night Auditor & Front Desk Agent – Guest Services

Crescent Hotels & Resorts; Santa Monica (CA); On-site; USD 40,000 - 47,000; Full time

Job summary

Crescent Hotels & Resorts seeks a dedicated Front Desk Agent in Santa Monica to warmly greet guests, register them, and ensure smooth check-ins and check-outs. You will manage reservations, process payments, and assist with concierge duties, all while maximizing occupancy and guest satisfaction.

Responsibilities include nightly financial audits, resolving guest issues, and upholding brand standards. This role requires strong communication skills and a focus on service excellence in a fast-paced

Qualifications

• Hospitality or customer service experience preferred
• Strong communication and interpersonal skills
• Ability to handle multiple guest requests and resolve issues promptly

Responsibilities

• Greet guests and register in the system, confirm info and room rate
• Process check-ins/outs and handle payments with accuracy
• Provide guest service excellence and upsell hotel services

Skills

Guest Services

Reservations

Cash Handling

Upselling

Tools

POS System

PMS

Job description

Crescent Hotels & Resorts seeks a dedicated Front Desk Agent in Santa Monica to warmly greet guests, register them, and ensure smooth check-ins and check-outs. You will manage reservations, process payments, and assist with concierge duties, all while maximizing occupancy and guest satisfaction.

Responsibilities include nightly financial audits, resolving guest issues, and upholding brand standards. This role requires strong communication skills and a focus on service excellence in a fast-paced