Overnight Front Desk Auditor — Luxury Hotel Concierge

Hotel Oceana Santa Monica; Santa Monica (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Vacation time

Sick leave

Holiday pay

Job summary

Hotel Oceana Santa Monica is seeking a Night Auditor to manage overnight front desk operations and ensure exceptional guest service at a premier oceanfront property.

Two-plus years of front desk experience, preferably in overnight shifts at luxury hotels, plus familiarity with Hilton software (OnQ, R&I, GRO) are required. This full-time role includes weekend/holiday scheduling and a comprehensive benefits package.

Qualifications

• High school diploma or GED required.
• Hospitality degree or certification preferred.
• Minimum of two years in front desk, overnight preferred, in a luxury hotel.
• Experience with Hilton software OnQ, R&I, GRO or equivalents.

Responsibilities

• Provide overnight front desk services to ensure guest satisfaction.
• Balance day-shift accounts and prepare vendor payments.
• Review invoices against receipts and organize daily messages for the day team.
• Address guest requests, wake-up calls, and special arrangements.
• Maintain hotel standards and assist with other Front Office duties as needed.

Skills

Customer service

Communication skills

Attention to detail

Time management

Punctuality

Education

High school diploma or GED

Hospitality degree or related certification (preferred)

Tools

OnQ

R&I

GRO

Job description

Hotel Oceana Santa Monica is seeking a Night Auditor to manage overnight front desk operations and ensure exceptional guest service at a premier oceanfront property.

Two-plus years of front desk experience, preferably in overnight shifts at luxury hotels, plus familiarity with Hilton software (OnQ, R&I, GRO) are required. This full-time role includes weekend/holiday scheduling and a comprehensive benefits package.