Lux Spa Receptionist – Guest Experience & Reservations

The Observatory Sun Valley, A Viceroy Resort; Ketchum (ID); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer matching

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Job summary

Viceroy Hotels in Sun Valley, Idaho, is seeking a Spa Receptionist to be the first point of contact for spa guests. You will handle reservations, check-ins, retail, and guest communications with grace and professionalism in a luxury environment.

The role requires exceptional guest service, strong communication, and the ability to maintain a calm, upscale atmosphere during peak times. Experience in spa software is a plus.

Qualifications

• Previous luxury hospitality, spa, front desk or concierge experience preferred.
• Exceptional communication, interpersonal, and guest-service skills.
• Strong multitasking abilities in a fast-paced, serene environment.

Responsibilities

• Welcome guests warmly and provide a polished greeting.
• Manage spa bookings, check-ins/outs, and payments with accuracy.
• Provide treatment recommendations and promote retail products.

Skills

Guest service excellence

Multitasking

Communication skills

Flexibility

Tools

Book4Time

SpaSoft

Mindbody

Job description

Viceroy Hotels in Sun Valley, Idaho, is seeking a Spa Receptionist to be the first point of contact for spa guests. You will handle reservations, check-ins, retail, and guest communications with grace and professionalism in a luxury environment.

The role requires exceptional guest service, strong communication, and the ability to maintain a calm, upscale atmosphere during peak times. Experience in spa software is a plus.