Sun Valley Mountain Concierge Lead

Highgate; Ketchum (ID); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Tuition reimbursement

Job summary

Viceroy Hotels in Sun Valley, Idaho, seeks a Mountain Concierge I to craft highly personalized luxury experiences for guests and residence owners. You will anticipate needs, coordinate itineraries, and partner with multiple resort departments to ensure flawless service aligned with Forbes Travel Guide standards.

The role emphasizes guest-centric hospitality, regional knowledge, and discreet, proactive support to VIP guests and high-profile visitors.

Qualifications

• High school diploma required; hospitality degree preferred.
• Strong organizational and problem-solving abilities.
• Ability to manage multiple high-priority requests with discretion.

Responsibilities

• Deliver intuitive, anticipatory service that exceeds guest expectations.
• Design and coordinate customized itineraries based on guest interests.
• Arrange transportation, dining reservations, activities, spa appointments, and exclusive local experiences.
• Oversee complex requests across resort departments and external partners.
• Maintain Sun Valley luxury knowledge and provide destination recommendations.
• Support training and onboarding of new team members.
• Handle guest concerns with professionalism and discretion.

Skills

Guest experience

Organization

Communication

Discretion

Education

High school diploma

Hospitality degree preferred

Job description

Viceroy Hotels in Sun Valley, Idaho, seeks a Mountain Concierge I to craft highly personalized luxury experiences for guests and residence owners. You will anticipate needs, coordinate itineraries, and partner with multiple resort departments to ensure flawless service aligned with Forbes Travel Guide standards.

The role emphasizes guest-centric hospitality, regional knowledge, and discreet, proactive support to VIP guests and high-profile visitors.