Sun Valley Mountain Concierge Lead

Highgate

Ketchum (ID)

On-site

USD 55,000 - 90,000

Full time

14 days+
Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Medical insurance
Paid holidays
Paid vacation
Tuition reimbursement

Job summary

Viceroy Hotels in Sun Valley, Idaho, seeks a Mountain Concierge I to craft highly personalized luxury experiences for guests and residence owners. You will anticipate needs, coordinate itineraries, and partner with multiple resort departments to ensure flawless service aligned with Forbes Travel Guide standards.

The role emphasizes guest-centric hospitality, regional knowledge, and discreet, proactive support to VIP guests and high-profile visitors.

Qualifications

  • High school diploma required; hospitality degree preferred.
  • Strong organizational and problem-solving abilities.
  • Ability to manage multiple high-priority requests with discretion.

Responsibilities

  • Deliver intuitive, anticipatory service that exceeds guest expectations.
  • Design and coordinate customized itineraries based on guest interests.
  • Arrange transportation, dining reservations, activities, spa appointments, and exclusive local experiences.
  • Oversee complex requests across resort departments and external partners.
  • Maintain Sun Valley luxury knowledge and provide destination recommendations.
  • Support training and onboarding of new team members.
  • Handle guest concerns with professionalism and discretion.

Skills

Guest experience
Organization
Communication
Discretion

Education

High school diploma
Hospitality degree preferred

Job description

Viceroy Hotels in Sun Valley, Idaho, seeks a Mountain Concierge I to craft highly personalized luxury experiences for guests and residence owners. You will anticipate needs, coordinate itineraries, and partner with multiple resort departments to ensure flawless service aligned with Forbes Travel Guide standards.

The role emphasizes guest-centric hospitality, regional knowledge, and discreet, proactive support to VIP guests and high-profile visitors.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Sun Valley Mountain Concierge - Luxury Guest Experience
Sun Valley Mountain Concierge - Luxury Guest Experience

The Observatory Sun Valley, A Viceroy Resort • Ketchum (ID)

On-site
USD 75,000 - 110,000
Sun Valley Mountain Concierge – VIP Experiences
Sun Valley Mountain Concierge – VIP Experiences

Viceroy Hotels and Resorts • Sun Valley (ID)

On-site
USD 70,000 - 95,000
Medical insurance
Dental insurance
Vision insurance
+8
Mountain Concierge I
Mountain Concierge I

The Observatory Sun Valley, A Viceroy Resort • Ketchum (ID)

On-site
USD 75,000 - 110,000
Front Office Lead - Luxury Guest Experience
Front Office Lead - Luxury Guest Experience

Viceroy Hotels and Resorts • Ketchum (ID)

On-site
USD 60,000 - 80,000
Lux Resort Door & Valet Concierge
Lux Resort Door & Valet Concierge

The Observatory Sun Valley, A Viceroy Resort • Ketchum (ID)

On-site
USD 30,000 - 36,000
Medical insurance
Dental insurance
Vision insurance
+8
Luxury Front Desk Agent — Guest Experience Pro
Luxury Front Desk Agent — Guest Experience Pro

Viceroy Hotels and Resorts • Sun Valley (ID)

On-site
USD 35,000 - 52,000
Luxury Valet & Bell Services Attendant
Luxury Valet & Bell Services Attendant

Viceroy Hotels and Resorts • Sun Valley (ID)

On-site
USD 25,000 - 36,000
Mountain Concierge I
Mountain Concierge I

Highgate • Ketchum (ID)

On-site
USD 55,000 - 90,000
Medical insurance
Paid holidays
Paid vacation
+1
Luxury Resort Server: Elevate Guest Experiences
Luxury Resort Server: Elevate Guest Experiences

Viceroy Hotels and Resorts • Sun Valley (ID)

On-site
USD 40,000 - 65,000
Medical insurance
Dental insurance
Vision insurance
+2
Mountain Concierge I
Mountain Concierge I

Viceroy Hotels and Resorts • Sun Valley (ID)

On-site
USD 70,000 - 95,000
Medical insurance
Dental insurance
Vision insurance
+8