Lux Spa Concierge – Guest Experience Specialist

Viceroy Hotels and Resorts; Sun Valley (ID); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

401(k) Retirement Plan with employer‑m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Jury duty leave

Personal leave

Military leave

Job summary

Viceroy Hotels is opening Sun Valley, Idaho, and seeks a Spa Receptionist to be the first point of contact for spa guests. You will handle reservations, check-ins and communications with grace and professionalism.

In this luxury setting, you will manage bookings, promote spa experiences, assist with retail, and ensure a seamless spa journey for all guests while maintaining the high standards of the brand.

Qualifications

• Experience in luxury hospitality, spa, front desk or concierge roles preferred.
• Exceptional communication, interpersonal and guest-service skills.
• Ability to multitask in a fast-paced, serene environment.
• Proficiency in spa software/POS systems such as Book4Time, SpaSoft or Mindbody.

Responsibilities

• Greet guests warmly and manage check-ins and check-outs.
• Handle reservations, schedule adjustments, and payment processing.
• Provide product recommendations and assist with retail purchases.
• Maintain front desk, retail area and relaxation spaces in a calm, luxurious atmosphere.

Skills

Guest service

Communication

Multitasking

Spa software

Tools

Book4Time

SpaSoft

Mindbody

Job description

Viceroy Hotels is opening Sun Valley, Idaho, and seeks a Spa Receptionist to be the first point of contact for spa guests. You will handle reservations, check-ins and communications with grace and professionalism.

In this luxury setting, you will manage bookings, promote spa experiences, assist with retail, and ensure a seamless spa journey for all guests while maintaining the high standards of the brand.