Luxury Front Desk Agent — Guest Experience Pro

The Westin Anaheim Resort; Anaheim (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

The Westin Anaheim Resort is seeking a Front Desk Agent to join its team in Anaheim, California. The successful candidate is responsible for managing guest check-ins and check-outs, processing payments, and resolving guest issues. The role requires excellent communication skills, a background in elevated guest service, and a preferred degree in hotel management. The position involves multi-tasking in a dynamic hotel environment and providing superior customer service to ensure guest satisfaction.

Qualifications

• Experience in elevated guest service (4-5 Diamond, 4-5 Stars) highly preferred.
• Excellent communication skills required.
• Must be able to effectively communicate both verbally and written with all levels of employees and guests.

Responsibilities

• Responsible for processing all guest check-ins/check-outs and managing reservations.
• Communicate with departments to maintain service excellence.
• Handle guest problems and complaints efficiently.

Skills

Elevated guest service experience (4-5 Diamond, 4-5 Stars)

Strong communication skills (English)

Team player and motivation skills

Ability to multitask and prioritize

Education

Degree in Hotel Management preferred

High School diploma or GED

2-year degree from an accredited University in Hotel and Restaurant Management or Hospitality preferred

Tools

Basic computer hardware and software (e.g., personal computers)

Job description

The Westin Anaheim Resort is seeking a Front Desk Agent to join its team in Anaheim, California. The successful candidate is responsible for managing guest check-ins and check-outs, processing payments, and resolving guest issues. The role requires excellent communication skills, a background in elevated guest service, and a preferred degree in hotel management. The position involves multi-tasking in a dynamic hotel environment and providing superior customer service to ensure guest satisfaction.