Guest Experience Lead - Front Desk | PTO & Wellness

Lodging Dynamics; Anaheim (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

People-first culture

Travel discounts

Paid time off

Wellness program

Benefits package including health, and

Job summary

Lodging Dynamics Hospitality Group is seeking a Front Desk Agent in Anaheim, CA. The role involves greeting guests, registering arrivals, and coordinating reservations to maximize guest satisfaction and room revenue.

The position requires strong written and verbal communication, excellent customer service, and solid organizational skills. You will work with a team to ensure smooth check-ins, efficient room assignments, and a positive guest experience.

Qualifications

• High school diploma; or 1-3 months related experience; or equivalent combination of education and experience.
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.
• Good leadership and training abilities.

Responsibilities

• Books guest reservations and/or coordinates with reservation center.
• Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals.
• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Answers and routes call as appropriate; takes guest messages with accuracy.
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction.

Skills

Customer service

Communication

Organization

Leadership

Education

High school diploma

Job description

Lodging Dynamics Hospitality Group is seeking a Front Desk Agent in Anaheim, CA. The role involves greeting guests, registering arrivals, and coordinating reservations to maximize guest satisfaction and room revenue.

The position requires strong written and verbal communication, excellent customer service, and solid organizational skills. You will work with a team to ensure smooth check-ins, efficient room assignments, and a positive guest experience.