Guest Experience Concierge - Front Desk

Prospera Management; Anaheim (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

Hyatt House Anaheim Convention Center is seeking a Guest Service Agent to manage check-ins and check-outs and deliver exceptional service at the front desk.

The role requires strong communication, attention to detail, and the ability to collaborate with housekeeping and maintenance to ensure rooms are ready and issues are resolved. You will handle cash transactions and guide guests on local attractions while upholding hotel policies.

Qualifications

• 1 year of progressive experience in hotel front desk.
• Minimum age of 18 years.

Responsibilities

• Greet and assist guests during check-in and check-outs.
• Address guest inquiries and resolve complaints promptly and courteously.
• Collaborate with housekeeping and maintenance to ensure rooms are ready and issues are addressed.
• Handle daily front desk operations, including cash transactions and shift reports.
• Be knowledgeable about hotel services, amenities, and local attractions to assist guests.
• Uphold hotel policies and procedures to ensure compliance.
• Create a welcoming and friendly environment for guests and team members.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

High school diploma

Job description

Hyatt House Anaheim Convention Center is seeking a Guest Service Agent to manage check-ins and check-outs and deliver exceptional service at the front desk.

The role requires strong communication, attention to detail, and the ability to collaborate with housekeeping and maintenance to ensure rooms are ready and issues are resolved. You will handle cash transactions and guide guests on local attractions while upholding hotel policies.