Guest Services Express Coordinator

The Westin Anaheim Resort; Anaheim (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

The Westin Anaheim Resort is seeking a Service Express Agent to handle telephone switchboard operations, wake-up calls, and guest requests with professionalism. You will relay messages, coordinate with departments, and promote hotel services while ensuring guest satisfaction.

Strong English communication, teamwork, and multitasking abilities are essential. Roles include assisting guests with internet access, local information, and handling mail and messages as needed.

Qualifications

• High school diploma or GED required.
• Experience in hospitality preferred.
• Excellent English communication skills.
• Ability to multitask and work in a fast-paced environment.
• Willingness to work days, nights, weekends and holidays.

Responsibilities

• Answer and transfer calls using PBX switchboard following procedures.
• Assist guests with wake-up calls, messages, and room service orders.
• Provide information on hotel services, local dining and attractions.
• Log guest requests and coordinate with departments to fulfill them.
• Maintain professional and courteous communication with guests and staff.

Skills

Customer service

Team player

English communication

Multitasking

Telephone etiquette

Education

High School diploma or GED

Tools

PBX switchboard

Job description

The Westin Anaheim Resort is seeking a Service Express Agent to handle telephone switchboard operations, wake-up calls, and guest requests with professionalism. You will relay messages, coordinate with departments, and promote hotel services while ensuring guest satisfaction.

Strong English communication, teamwork, and multitasking abilities are essential. Roles include assisting guests with internet access, local information, and handling mail and messages as needed.