Luxury Front Desk Agent — Guest Experience Leader

La Bahia Hotel; Santa Cruz (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

La Bahia Hotel is seeking a Front Desk Agent to manage check-in/check-out, anticipate guest needs, and deliver exceptional service at our beachfront property in Santa Cruz. You will assist guests with reservations, provide local knowledge, and coordinate with housekeeping to ensure flawless room readiness.

The role requires professional communication, 2–3+ years in luxury hospitality, and flexible hours including evenings and weekends. Join our team to uphold Forbes-inspired standards.

Qualifications

• 2–3+ years of Front Desk experience in luxury hotel/resort.
• Proficient in property management systems (Opera, Alice, etc.).
• Excellent communication and customer service skills.
• Fluent in English; additional languages preferred.
• Flexible to work evenings, weekends, holidays.

Responsibilities

• Check-in/check-out procedures with personalized attention.
• Master all room types, rates, and amenities to make perfect recommendations.
• Handle guest requests and complaints with immediate and effective solutions.
• Maintain knowledge of hotel facilities, services, and local attractions.
• Process reservations, modifications, and cancellations with precision.
• Collaborate closely with housekeeping and maintenance for room readiness.
• Welcome guests by name using approved greeting protocols.

Skills

Communication

Customer service

Teamwork

Cash handling

Multitasking

English fluency

Tools

Opera PMS

Alice PMS

Microsoft Office

Job description

La Bahia Hotel is seeking a Front Desk Agent to manage check-in/check-out, anticipate guest needs, and deliver exceptional service at our beachfront property in Santa Cruz. You will assist guests with reservations, provide local knowledge, and coordinate with housekeeping to ensure flawless room readiness.

The role requires professional communication, 2–3+ years in luxury hospitality, and flexible hours including evenings and weekends. Join our team to uphold Forbes-inspired standards.